Structured Empathy
Continue your journey to meaningful experiences
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About Structured Empathy
As principal of Structured Empathy, I provide strategic advice, coaching, consulting, education and facilitation for customer experience design thinking, beginning with journey mapping. I am a twin-degree professional engineer based in Toronto, but happily travel globally.
For nearly a decade at Oracle, in conference halls and boardrooms, I introduced thousands of people to the latest advancements in customer experience design thinking for B2C & B2B customers, employees, donors, volunteers, students, citizens, suppliers and partners.
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