XACT

XACT is a U.S.-based contact center outsourcing and customer support provider helping businesses, nonprofits, and service organizations deliver responsive, professional, and brand-aligned customer experiences.

With 30 years of contact center experience, we design scalable solutions around each client’s customers, workflows, technology, service standards, and business goals.

Our trained agents support customers across phone, email, SMS, live chat, social media, and other digital channels; serving as a seamless extension of your internal team.

Our Contact Center Services

Customer Service and Help Desk Support:

• Multichannel assistance,
• technical support,
• issue resolution,
• ticket handling,

and escalation management.

Telephone Answering and Virtual Receptionist Services:

• Professional live answering,
• message management,
• call routing,
• appointment scheduling,

and after-hours coverage.

Live Chat, Email, and Web Support:

• Timely digital customer support integrated with your website,
• applications,

and existing systems.

Service and Emergency Dispatch:

Reliable, real-time communication and dispatch coordination for urgent and time-sensitive requests.

Outbound Surveys and Customer Engagement:

• Customized outreach programs for customer feedback,
• surveys,
• lead generation,

and response campaigns.

Contact Center Technology and Consulting:

• Cloud-based contact center solutions,
• intelligent omnichannel routing,
• integrations,
• automation,

and implementation support.

Why Work With XACT?

• 30 years of contact center expertise
• 24/7/365 customer support availability
• Customized solutions—not one-size-fits-all packages
• Shared, hybrid, and dedicated agent models
• Flexible support that scales with demand
• Professional agents trained around your brand and processes
• PCI- and HIPAA-compliant contact center operations
• Modern cloud technology, AI, automation, and omnichannel capabilities
• Collaborative implementation and dedicated account management
• Cost-effective service designed to reduce internal workload and overhead