Wing Assistant

Wing Assistant is a virtual assistant and business-process outsourcing provider founded in 2018 and headquartered in Berkeley, California. They place dedicated assistants and support teams with clients to take over administrative, customer service, sales support, and back-office work.The team works mostly in English and Spanish across all time zones, including U.S. and Australian coverage, and takes on engagements starting at $699, typically billing under $9/hour.Impact at a Glance95%+ call-answer rate against a 90% target, reported by a manufacturer for after-hours and weekend customer service.30% fewer scheduling errors and 40% higher patient-satisfaction scores, reported by a family-medicine practice using Wing for admin support.Five active multi-channel outbound campaigns launched in HubSpot, reported by a B2B procurement-solutions client.Reported growth in social views, followers, and engagement for a health supplements brand's managed social.Core ServicesBack Office Outsourcing: Virtual assistant support, data entry & processing, and medical billingCall Center Services: Virtual receptionist, answering services, and inbound appointment schedulingCustomer Service Outsourcing: Chat, email, and phone supportSales Outsourcing: B2B lead generation & appointment settingBest ForMedical practices, doctors, and healthcare organizations.Small and mid-market teams offloading recurring administrative, scheduling, and data work.After-hours or weekend customer service and inbound coverage across U.S. time zones.Quality-conscious buyers seeking dedicated support.Not ForOne-off project work rather than an ongoing, dedicated assistant engagement.Companies seeking headhunting services