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About Whitebone
We develop Customer Experience and Strategic Marketing services and programs to execute exceptional customer, employee, product and brand experience strategies via:
Human-centered strategy and culture development programs - Business processes analysis and optimization
- Advanced technologies integration (CRM, NPS, ticketing, loyalty programs)
- NPS, feedback collection and analysis
- KPIs, metric measurements and ROI
- Journey mapping (Customer, Employee, Product, Brand)
- Usability testing
- Experience design and improvement
- Training and development
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