Welsend

Welsend provides customer engagement solutions that leverage all competitive advantages offered by China, the Philippines, and Malaysia in terms of labor cost, talent quality, infrastructure, and preferential government policies.

Welsend runs delivery centers in 26 cities of China, the Philippines, and Malaysia with a workforce of 18,000+ people, providing the full suite of customer engagement services ranging from customer care, technical support, order-processing and dispatching, to lead generation and customer acquisition via multiple channels including phone inbound and outbound, email, chat, and social media.

Our client base includes leading brands of China’s manufacturing, technology, eCommerce, travel and transportation, and financial services industries. We are also gaining market share of MNC business as we differentiate ourselves by combining state-of-the-art technology and world-class operations, and in-depth understanding of all facets of the industry into sound, cost-effective client solutions.

A few facts about Welsend:

• ~70% sites located in Tier3/4 cities, with labor cost 20-35% lower than Tier 1/2 cities
• >90% site management hired locally
• ~30 days on average needed to hire a team of 200 people (for example)
• >90% employee satisfaction; >95% client satisfaction
• <60 days needed to set up a brand-new site in any city of China, Philippines and Malaysia