Voice Link of Columbus, Inc.

Voice Link provides professional telephone messaging services using the state of the art technology. This technology coupled with network alliances provides us with the ability to establish and achieve measurable service levels as well as to adapt to new opportunities. An ideal business partnership achieves success while meeting the needs of the players. That is why we are committed to providing a source of value that drives ongoing benefits to the customer.

Customer Service Is An Integral Part of Growing Business and Increasing Revenues

Voice Link’s customer service call center services serve as an inbound call center for businesses of all sizes. Our web-enabled customer service call center services are ideal for technical support, help desk, lead generation calls, or customer service inquiries. Exceed customer expectations by providing callers immediate access to talk to a call center agent in real-time – so they can receive the live assistance and technical support that they need.

Our team of customer service agents is dedicated to providing accurate information while handling incoming calls professionally and improving customer satisfaction. A happy customer is a returning customer, and at Voice Link, our agent becomes your customer service representative.

Companies that invest in improving customer experience have seen, on average, a:

• 42% improvement in customer retention
• 33% improvement in customer satisfaction
• 32% increase in cross-selling and up-selling

Exception customer care not only improves your customer satisfaction but also improves your referral rate.