UserLab

We’re a user centred design-research agency that uses a variety of methods to help you understand more about your customers so that you can build products and deliver content that meets real user needs.

As experienced user-experience (UX) consultants, designers and user researchers, we’ve worked on a variety of public and private sector projects and we bring years of experience to each project.

We work during each stage of the project lifecycle, from discovery interviews with your target customers, to user-testing on your website, content design expertise and analytics reviews.

Why we’re a good partner for you

User research expertise.

As a specialist user research agency, we use a range of design-research methods to help you understand more about your customers so that you can create content that meets their needs. We’re confident that we can deliver this project on-time, with compelling and robust user needs and insights.

Content, usability and accessibility focussed.

Usability rules the web and we’ve conducted content audits, UX studies and accessibility research on a number of public and private sector projects. We pride ourselves on designing user journey’s which are intuitive, efficient and accessible.

Robust, mixed-methods approach to every project.

We use a mixed-methods approach to each research study to ensure that we capture a good amount of data from different sources and perspectives. By using a range of different data sources and research methods (such as user interviews, usability testing and journey mapping), we can gain a fuller understanding of your users’ context, needs and frustrations as they attempt to achieve their goals.

World-class remote research systems.

Our fully remote UX toolsuite will be available for remote user testing, live-chat, note-taking, and live streaming on our custom video streaming server.