UserEmotion Oü

UserEmotion is a consumer neuroscience and customer experience consultancy founded in Estonia, operating across Latin America and Europe — with clients in Mexico, Colombia, Peru, Ecuador, Chile, Argentina, Spain, and the UK.

For 13 years, we've helped brands in retail, banking, telecom, FMCG, and technology understand the emotional and cognitive drivers behind customer decisions — and turn those insights into measurable business results.

We combine applied neuroscience methodologies (EEG, eye tracking, facial coding, implicit association) with CX strategy and proprietary technology to deliver insights that go beyond what surveys alone can capture.

Our proprietary platform, EmotioCX, powers two core service lines:

SmartVOC — A managed Voice of Customer program measuring NPS, CSAT, CES, and Net Emotional Value across multiple channels. Includes real-time dashboards, expert CX consultants, and weekly reports with actionable recommendations.

Cognitive Lab — Advanced UX and market research using cognitive tasks, attention prediction, navigation flow, and external panel access for deep behavioral studies.

Our clients partner with us to:

• Launch products that connect emotionally from day one
• Reduce churn by fixing the friction points that metrics alone miss
• Validate advertising, branding and packaging with biometric evidence
• Build CX programs with clear, auditable ROI
• 120+ active programs · 98% annual retention · 7-day average implementation

Stop guessing. Start making decisions backed by human neuroscience.

→ www.useremotion.com/ue → https://www.linkedin.com/company/useremotion/