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About Ubiquity
Ubiquity Global Services, Inc. is a global BPO and CX outsourcing provider headquartered in New York City. The company specializes in customer experience, sales, back-office operations, technical support, and compliance services for disruptors and innovators in fintech, healthcare, e-commerce, financial services, and more.
Key Strengths
Delivery: Scalable offshore, nearshore, and hybrid models (strong Philippines presence with multiple centers, plus other global locations). Supports omnichannel (voice, chat, email, social).
Compliance & Security: SOC 2 Type II, ISO 27001, PCI DSS Level 1, HIPAA/GDPR aligned, with robust InfoSec (EDR, IDS/IPS) and data privacy programs.
Technology: AI-powered tools (e.g., real-time coaching, automation via Aigent ecosystem), CRM integrations (Salesforce, Five9, Amazon Connect), and analytics for performance optimization.
Culture: Embodies the mantra “Head. Heart. Hustle.” — combining strategic expertise, genuine empathy, and relentless execution. Focus on agent tenure, training (LEARN program), and high CSAT/productivity.
Differentiation: Flexible staffing (dedicated or blended), vertical expertise (e.g., behavioral health RCM, sanctions screening, fintech CS, retail/e-comm support), and a partnership mindset rather than one-size-fits-all.
Ubiquity helps clients reduce costs, improve customer lifetime value, and scale efficiently while maintaining quality and compliance. Recognized for serving innovative brands with tailored, high-impact CX and operational solutions.
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