TWC IT Solutions

TWC IT Solutions is a privately owned Managed Service Provider, founded in 2011, delivering high-performance, security-led IT and cybersecurity services to global organisations. We support clients in financial markets, recruitment, charities and the third sector, professional services, and other regulated or high-responsibility environments where reliability, data protection and user experience are critical. All support and engineering functions are owned and operated in-house.

We operate a 24/7/365 follow-the-sun model from Los Angeles, New York, London, Dubai and Central Hong Kong, so every ticket, incident or escalation is handled consistently.

Our operations are governed by an integrated and externally audited management system. TWC holds the following certifications and accreditations: • ISO 9001:2015, Quality Management• ISO 14001:2015, Environmental Management • ISO 27001:2022, Information Security• Cyber Essentials, baseline cyber hygiene and perimeter control • Microsoft Solutions Partner, recognising our capability in designing, deploying and operating modern Microsoft 365 and Azure-based environments

Service delivery follows the ITIL framework, and our information security and risk governance are aligned with the principles of the NIST Cybersecurity Framework. This helps ensure that the services we provide are responsive and technically robust, all anchored in recognised international best practice.

Service quality and user experience are monitored continuously through independently verified metrics, including: • Net Promoter Score (NPS) of 76, reflecting strong client loyalty and advocacy • Customer Satisfaction (CSAT) of 94.3%, tracked across our service and project delivery

TWC is trusted by businesses that need dependable day-to-day IT support, with strategic guidance for modern or legacy environments. As specialists in Microsoft 365, Azure, Entra ID, AWS, Workspace and CRM/ERP software development, TWC will deliver a better digital experience.