Smiddle International

Smiddle International OÜ is a leading software company specializing in innovative solutions for contact centers, IP telephony, and cybersecurity. With a dedicated R&D center in Ukraine, we focus on delivering cutting-edge technologies that help businesses streamline operations, enhance customer interactions, and achieve exceptional growth.

Our solutions are designed for seamless integration with existing systems and are easy to implement, making them a perfect fit for organizations of all sizes. At Smiddle, we prioritize continuous innovation to ensure our products exceed the latest industry standards.

What sets us apart is our commitment to customization. We work closely with our clients to tailor our products to their needs, ensuring maximum efficiency and value.

Our software solutions for contact centers encompass tools for recording all service channels, unifying communication channels into a single interface (omnichannel), and automating service quality assessments. Additionally, we offer advanced solutions for outbound campaigns, voice and text bots, video support within contact centers, and much more.

In the field of IP telephony, we provide solutions for customizing inbound call routing to align with specific business needs, managing large-scale video conferences, and automating customer interactions while preserving communication history.

For cybersecurity, our solution streamline routine work with Indicators of Compromise (IoC), enabling efficient source management, analytics, and the creation of white lists. This platform empower businesses to safeguard their digital assets and maintain operational resilience proactively.

Curious to learn more? Please feel free to contact us for additional information and a personalized consultation. We’ll happily provide a live demo to show how our solutions can work for your business and help you achieve your goals.