Shaw Hotels & Consultancy Services

For over three decades, Shaw Hotels & Consultancy Services Pvt. Ltd. has been a trusted partner to businesses worldwide, helping them elevate and transform their customer experiences. Founded in 1991, we embarked on our journey as a Management and Consultancy firm, serving prominent business houses across India and beyond.

In 1999, we pioneered Mystery Shopping in India, introducing Service Quality Audits to industries as diverse as hospitality, retail, real estate, entertainment, fashion, transportation, beauty, wellness, shopping malls, telecom, health-care and many more. Our vision reshaped the industry, establishing new standards for excellence in service.

As trailblazers, we didn’t stop at Mystery Shopping. We expanded our expertise to offer a comprehensive suite of services, from Training and Development to Manpower Rationalization Studies, the creation of Customer Experience Blueprints, Standard Operating Procedure Manuals and Customized Market Research. Our commitment to innovation has empowered businesses to deliver remarkable service, refine operations, and build lasting customer connections.