Protel BPO

Protel BPO, located in Belize City, Belize, is a leading locally owned outsourcing provider. Since 2013, it has been delivering exceptional INBOUND and OUTBOUND omnichannel contact center services of the highest quality.

Protel BPO offers cost-effective solutions, top-notch training, and an exceptional work environment. The company prides itself on its unique approach to providing customer service, enhancing client relationships, and boosting customer loyalty. Protel BPO boasts the highest retention rate and an empathetic corporate culture. Leveraging Belize's growing contact center industry, we emphasize staffing flexibility, reliable infrastructure, and an enthusiastic labor force; Protel is your best nearshore outsourcing solution.

Throughout our history, we have effectively managed millions of inbound and outbound calls for our diverse clientele, spanning various industries (B2C and B2B). Our commitment lies in comprehending and accommodating the distinct requirements of each client. We prioritize best practice implementations, elevating brand excellence and ensuring heightened returns and revenue for our partners.

Whether your focus is on cost reduction, improving service quality, or increasing your bottom-line profits, Protel BPO offers your ideal partnership.

Our services:

INBOUND

• Customer Support Service
• Omnichannel Support (Phone, e-mail, chat, text)
• Technical Support
• Order Processing
• Appointment Setting
• Answering Service
• Debt Collection
• Multilingual Support Service (English/Spanish)
• E-commerce and Backend Support Service
• Virtual Assistant Service

OUTBOUND

• Lead Generation
• Appointment Setting
• Customer Development and Winback
• Surveys And Market Research
• Content Syndication (marketing)
• Political Campaigns
• Customer Service
• Order Processing

Contact us to discuss your business requirements.