Profound

We are Profound, an award-winning experience design agency obsessed with building solutions for better customer experiences.

We are a little bit more human, a little bit different, and we know our clients appreciate that. We approach everything we do with a customer perspective, and this approach has been highly valued by brands, including Interflora, Unilever, Majestic Wine, WE Fashion, Jewson, Screwfix, B&Q and many more.

We have over 20 years of experience helping B2B and B2C organisations to build great customer experiences, make smarter technology choices & prepare for digital transformation. Typical ways we help include:

Experience design and service design to help innovate customer experiences

Design and build of websites, mobile apps, customer portals and enterprise-scale eCommerce channels to help customers engage with brands digitally

• Integrating back-office systems together to move data between business systems seamlessly
• Technology consulting, selection, and modernisation to help organisations digitally mature
• Data strategy and consulting to operationalise data and insights across an organisation

Continuous improvement delivery to optimise digital experiences beyond go-live with customer insight and strategic focus

Supporting business-critical customer channels with 24/7 support to keep organisations online when the worse happens.

We have won multiple awards for our UX and digital transformation work. We were one of the first agencies in the UK to adopt MACH / Headless / Composable technologies because we recognised the potential of this modern technology approach for delivering great digital experiences.

Visit our website https://www.profound.digital to view our client stories and learn from our insights. And if you would like to explore working with us, drop us a line on our website, or send our Founder and CEO, Tim McMillen, a message on LinkedIn https://www.linkedin.com/in/tim-mcmillen/