Pac Biz Contact Center Outsourcing

Pac Biz Contact Center Outsourcing provides you with dedicated premium customer service representatives at a flat monthly rate. Pac Biz covers training, management, benefits, and quality assurance. Outsourcing inbound calls has never been easier.

Pac Biz has built a reputation for high quality contact center agents. This has been accomplished through:

24/7 Agent Availability: Pac Biz has the ability to take your calls/chats/emails every minute of every day of the year.

Experienced Agents: Our agents are required to have a minimum of 3 years experience in an English speaking contact center

A Quality Team the Preserves Excellence: Every agent undergoes weekly call reviews (scoring) and training to improve performance.

Agents Can Use Any Software: The Pac Biz training department will work with your protocols.

An Enterprise Grade Network: Redundant internet and power that is professionally managed by IT System Managers with around the clock internal monitoring and support.

Utilize Pac Biz to hit your target profits, scale quickly and provide outstanding customer support.

We work with businesses in many industries (ecommerce, transportation, service providers, IT, Healthcare, and more!). Serving the US, UK, Canada, and Austrailia.

We are SOC2 and HIPAA Compliant.