OnScript

OnScript AI helps contact centers automate quality assurance with advanced AI. The platform analyzes 100% of calls and delivers transcripts, sentiment, intent, and scoring within minutes. No more manual reviews or limited sampling — just fast, consistent, and scalable QA that helps teams improve performance and stay compliant.

Key Features:• Scorecard – Comprehensive call scoring and evaluation system• Validation – Real-time validation and compliance checking• Facts – Extract key facts and information from calls• Disposition – Automated call disposition and categorization• PII Redaction – Automatic PII redaction for full compliance• Intent – Understand customer intentions and motivations• Sentiment – Real-time sentiment analysis and tracking• Vocalytics – Advanced voice analytics and insights• Webhook Automation – Seamless integration and workflow automation• Daily Digest Reports – Comprehensive daily performance summaries• Agent Trend Analysis – Track agent performance trends over time• Agent Coaching – AI-powered coaching and training insights

Used Across IndustriesHealthcare, financial services, education, insurance, legal, retail, e-commerce, hospitality, telecom, BPOs, government services, and performance marketing.Trusted by contact centers of all sizes, OnScript helps you scale QA, boost efficiency, and unlock better insights.