One Contact

One Contact operates call centers in North America with facilities located in Toronto, Canada, Fort Myers, Florida, and Reno, Nevada.

We follow an ‘on-shore only shore’ philosophy and have demonstrated since inception that North American delivery operations deliver higher quality at a more economical cost when all costs are considered or weighed against off-shore.

We serve each customer ‘in the country’ of origin of their customer calls with great success.

Our tailored solutions have successfully met almost any service requirement and budget.

Our flexible hybrid operations and pricing models ensure that clients utilize the optimal mix of dedicated and shared resources maximizing client cost efficiencies and service integrity, without sacrificing the quality and customer focus required to deliver a brand-building experience that results in superior customer experience.

All this is achieved in an environment that is tailored to meet each client’s unique security and business continuity needs. Our technology platforms have evolved through considerable investment and customer feedback and our solution ensures complete transparency and real-time access to critical data required to give our customers peace of mind while being proactive in dealing with calling pattern and program-related changes.