Nuvirateck

Nuvirateck is a global technology implementation partner headquartered in Mumbai, India, with active clients across India, UAE, and Australia. We are a Zendesk Advanced AI Certified Implementation Partner and one of a select group globally authorised to implement Zendesk’s full AI stack including AI Agents, Agent Copilot, and Sunshine Conversations. Our core services span three areas:

1. CX & EX Platform Implementation ,we deploy Zendesk AI for customer support (CX) and employee service (EX) operations, going live in 7 days. Clients typically see 55–65% ticket deflection from day one.

2. SaaS Stack Consolidation — We replace fragmented tooling (Jira, Asana, Freshdesk, Kapture) with Kroolo — an AI-native platform for project management, collaboration, and helpdesk. Clients reduce SaaS spend by 40–60% in year one.

3. Custom Development — Where no off-the-shelf product fits, we build it. Bespoke CX platforms, HRMS (Nuvisetu), and workflow automation tools. IP owned by the client. Industries served: Hospitality, Fintech, Ride-hailing, FMCG, E-commerce, Real Estate, EdTech, and Healthcare. We are also an AWS Partner Network member and Kroolo’s authorised India distributor.