Mercatus

Mercatus is an international BPO & ITO service and solution provider that specializes in:

• Multilingual Customer & Technical Support L1, L2;
• Back Office Support, Data Entry;
• IT Support;
• B2B Lead Generation & Revenue Growth;
• IT Staffing via BOT models;

Software Outsourcing Services as an end-to-end B2B sales & marketing agency.

Thus at MERCATUS, we aim to provide exceptional customer care and focus on every customer touchpoint with care and attention. We equip our clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels, so they can concentrate 100% on their product and strategy. Our clients are trusting Mercatus to handle part of their operations and customer care.

Our list of multichannel customer solutions includes:

• Live Chat support outsourcing;
• Help Desk outsourcing;
• Call Center outsourcing;
• Telephone answering services;
• Multilingual Player support;
• Customer Success management;
• Social Media Monitoring & Analysis;

Social Media Engagement.

Mercatus provides multi-channel solutions to connect leading brands with their potential customers worldwide.

We develop and implement both outbound & inbound sales & marketing strategies on behalf of our clients.

We aim to enrich their sales pipelines with BANT-qualified leads.

We can both work as a remote sales team or support an existing sales team, as we help our clients to increase their market share and maximize their ROI.

What our clients achieve:

• Higher ROI;
• New BANT-qualified leads;
• Customer growth;
• Better Sales execution;
• Successful new market penetration & bigger market share;

Improved brand engagement.