JOI - Just Outsource It

JOI (Just Outsource It) is a nearshore business process outsourcing company in Guadalajara, Mexico, built for US companies that want the cost savings of outsourcing without the friction of going offshore.

We recruit, train, and manage dedicated teams that work on US Central time and speak fluent, neutral-accent English. The model fixes what offshore breaks: no 12-hour time gap, no accent barrier on live calls, and a team one short flight away instead of halfway around the world.

What we run:

• Customer service & call center — inbound and outbound phone, live chat, and email
• Sales & retention — lead qualification, follow-up, renewals, win-back
• Back office — data entry, order processing, CRM and email cleanup
• Tier-1 help desk — first-line troubleshooting, ticket triage, escalation

Agents work inside your CRM, help desk, and phone system, so the work shows up in your stack — not a black box. Most teams are live in two to four weeks. Pricing is per agent, starting at $1,500/month, billed on what you actually staff, with no long-term lock-in.