JBRI Contact Solutions

JBRI Contact Solutions is a bilingual BPO and technology platform helping U.S. businesses scale customer support, sales, virtual assistance, and back-office operations without the cost and delay of hiring locally.

We build dedicated, industry-trained teams rather than assigning generic agents. Every client is paired with bilingual specialists trained on their specific workflows, scripts, and CRM — integrating directly into platforms like Salesforce, HubSpot, GoHighLevel, Zoho, and Pipedrive, with no client data exported to outside systems.

Our services span four core areas: Customer Support, Sales & Lead Generation, Virtual Services, and Back Office operations. We serve ten industries with dedicated Growth Teams built around each vertical's exact workflow: Real Estate, Insurance, Healthcare, Legal Services, Financial Services, SaaS & Technology, Home Services, Property Management, E-commerce, and Solar & Energy.

Clients are live within 1-2 weeks of their discovery call, including training on their tools and a soft-launch period where quality is closely monitored before scaling. We offer flexible, month-to-month engagements instead of rigid long-term contracts — earning the partnership through measurable results, not a signature.