IT Rapid Support

IT Rapid Support is a managed IT services provider headquartered in Vaughan, Ontario, serving businesses across Toronto, Thornhill and the wider Greater Toronto Area since 2018.

We act as a complete outsourced IT department: a 24/7 helpdesk, proactive monitoring and patch management, Microsoft 365 and Azure administration, network and server management, backup and disaster recovery, and on-site support when remote work is not enough. Co-managed arrangements are available for organisations that already have internal IT staff.

On the security side we handle multi-factor authentication rollouts, endpoint protection and managed detection and response, and email authentication (SPF, DKIM and DMARC enforcement). We also research that last area: our published study of 481 mail-enabled GTA business domains found only 20.6 percent enforcing DMARC.

Our closest fit is law firms and professional services, where legal technology matters as much as uptime: document and matter-file security, client confidentiality controls, and practice-management support. We also serve small and mid-sized businesses across the GTA that need one accountable partner rather than a break-fix vendor.

Engagements run on fixed monthly pricing so IT budgets are predictable, with a published 185 dollar per hour rate for project and ad-hoc work.