IPTechSV

IPTech is a premier bilingual call center and BPO provider based in San Salvador, El Salvador, delivering tailored voice and non-voice solutions to US-based businesses. With 13+ years of leadership experience, we specialize in scalable 24/7 customer service, sales, technical support, and back-office operations.

What We Do Best:- Inbound Customer Service & Policyholder Support- Outbound Sales & Lead Qualification- Appointment Setting for Licensed Producers/Agents- Tier 1 & 2 Technical Support- Renewal Calls, Retention, & Customer Surveys- Medicare AEP & Open Enrollment Campaigns- Back-Office Operations & Data Entry- 24/7 Omnichannel Support (Voice, Chat, Email)

Why Nearshore El Salvador:- Same time zone as US Central (CST) — no offshore delays- Truly bilingual agents (C1-C2 English, neutral accents)- US cultural alignment for better customer experience- 50-60% cost savings vs US in-house teams- Scalable from 5 to 200+ seats in weeks- HIPAA-aware, TCPA-compliant operations

Industries We Serve:Telecommunications, Insurance, E-commerce, Healthcare, Financial Services, Real Estate, Hospitality, SaaS, and Technology.

Trusted by Industry Leaders:We've supported major brands including Comcast, Motorola, Alliance, and a leading US telecom company — delivering measurable improvements in CSAT, conversion rates, and operational efficiency.