Inversiones DRC

Inversiones DRC is a bilingual (Spanish/English) contact center and BPO provider headquartered in Caracas, Venezuela, with a U.S. entity in Sunrise, Florida. We have operated continuously since 2007 and run 250+ installed workstations across a primary site and a fully equipped backup facility, with redundant power and internet at both.

We run 24/7 and operate on UTC-4, aligned with U.S. Eastern Time, so your queues stay covered around the clock without offshore night-shift premiums.

What we do:

• Inbound customer service and technical helpdesk
• Collections and accounts-receivable recovery, from early-stage to late-stage delinquency
• Outbound sales and telemarketing
• Back-office processing and data entry
• Market research, surveys and CX reporting
• AI-assisted agents and sentiment analysis on live interactions

Industries we know: BNPL and consumer lending, financial services, telecommunications and ISPs, higher education, market research firms, and collection agencies.

Clients include Movistar, Nestle, Digitel, Cashea, HolaDOC, Netuno, Ubipagos, Iberoamericana and Dimol.

Why companies choose us for nearshore: 19 years of continuous operation in one of the most demanding operating environments in the region. Our redundancy is not a slide in a deck, it is how we have held SLAs for nearly two decades. Native Spanish for the U.S. Hispanic market, fluent English for general queues, and rates starting at $25/hour.

Minimum engagement $5,000. Ask us about running a pilot queue before committing to a full program.