Iconium Networks

Iconium Networks is a Cleveland-based managed IT services provider, serving small and mid-sized businesses since 1999. We specialize in organizations that operate under real regulatory and continuity pressure — law firms, accounting practices, healthcare providers, and manufacturers — where a failed audit, a breach, or a day of downtime is a business problem, not just an IT one.

Our team brings 25+ years of compliance experience and more than 40 years of combined IT experience. That means security and documentation are built into how we run your environment day to day, not bolted on before an audit.

What we do:

IT Support & Helpdesk — US-based technicians, real people answering the phone, proactive monitoring and patching

Cybersecurity & Compliance — endpoint protection, email security, access control, policy and documentation support for regulated industries

Cloud, Productivity & AI — Microsoft 365 management, migrations, and practical AI adoption

Backup, Recovery & Business Continuity — tested backups and recovery plans that actually restore

IT Consulting & Projects — infrastructure refreshes, migrations, office moves, and long-term IT roadmapping

VoIP & Internet — business phone systems and connectivity

Results our clients have seen: IT ticket load reduced by as much as 25% and unnecessary IT costs cut by 15%.

Where we work: Cleveland and Northeast Ohio are home, and we provide onsite service throughout the region. Our support model is remote-first and our technicians are US-based, so we serve clients across the country — and we are actively growing into new markets. If you are a multi-location business or headquartered outside Ohio, we would like to talk.

We partner with Microsoft, Dell, Apple, and SentinelOne to deliver enterprise-grade tools at a small-business scale.

Enterprise technology, neighborhood values.