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About HelpSquad
HelpSquad is a managed customer service and virtual assistant company serving healthcare practices, e-commerce, SaaS, legal, real estate, and more.
Our healthcare division specializes in virtual medical assistants and HIPAA-compliant back-office support for primary care, dental, mental health, surgical, in-home care, and hospital groups. Every healthcare engagement includes a signed Business Associate Agreement and a HIPAA-compliant virtual desktop. We handle scheduling, prior authorization, insurance verification, patient communication, and medical billing so practices can focus on patient care.
Beyond healthcare, we support businesses across industries. From dedicated customer service agents to virtual receptionists and back-office teams, we recruit, train, and manage the people so you can focus on the business. Typical engagements start at 20 hours per week and scale without renegotiation.
Our proprietary AI-assisted tools cut response times by more than 50 percent without removing humans from the loop, so your customers always reach a real person who knows your brand.
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