Genmar (UK) Ltd

Genmar IT is a family-run managed service provider (MSP) based in Bishop's Stortford, Hertfordshire, providing managed IT services to UK businesses since 1996. We support around 120 clients ranging from 25 to 250 staff across Hertfordshire, Essex, London, and the wider UK. Our core services are managed IT support, cyber security, Microsoft 365, business telephony, cloud migration, and AI & automation consultancy.

Certifications and partnerships: ISO 27001 certified, Cyber Essentials certified, Microsoft Solutions Partner, Wildix Gold Partner.

What makes Genmar different:

Root-cause IT support, not ticket-closing. We resolve the issue, find the underlying cause, and prevent recurrence — measured by a 7-second average call answer time and a UK-based team you speak to by name. No overseas call centres.

AI and automation as a managed service. We save clients an average of 10+ hours per week through automation of invoice processing, onboarding workflows, report generation, and repetitive admin — over 1,000 hours saved monthly across our client base.

Cyber security stack built for SMEs. Layered protection combining Petra ITDR, Huntress EDR, Huntress security awareness training, Microsoft 365 hardening, and DMARC enforcement, with full incident response capability.

Plain English, no jargon. We translate technology decisions into business outcomes, with proactive strategy reviews rather than reactive firefighting.

30 years of long-term relationships. Family-run since 1996, with industry-leading staff and client retention driven by quality of service, not contract lock-in.

Industries we serve: financial services, legal firms, accountancy practices, recruitment, manufacturing, estate and letting agencies, and professional services — businesses from 5 to 1,000+ users.

Locations served: Bishop's Stortford, Hertfordshire, Essex, North London, Cambridgeshire, and remote-first clients UK-wide.

Founded: 1996. Headquarters: Unit 12, The Links Business Centre, Bishop's Stortford, CM23 5NZ.