GCS

Globex Call Center Solution (GCS) is an Egypt-based business process outsourcing (BPO) and customer operations company providing customer support, contact center, sales, lead generation, and back-office solutions for businesses across multiple markets.

GCS helps organizations manage customer communications and outsourced operations through structured, scalable, and measurable service models. Its capabilities include inbound and outbound customer support, lead generation, appointment setting, telesales, technical support, live chat, email support, social media support, and back-office operations.

GCS combines experienced human teams with AI-enabled technologies and automation to support operational efficiency, scalability, reporting, and consistent customer interactions.

In addition to outsourced customer operations, GCS provides Customer Experience Assessment services through GCS CX Certified , a customer experience assessment and certification framework focused on evaluating customer interactions, contact center performance, customer journey touchpoints, resolution, recurring customer issues, communication, and customer pain points.

GCS works with organizations seeking to scale customer operations, expand into new markets, improve service performance, and build more consistent customer experiences.