Faulkner HR Solutions

Faulkner HR Solutions is a San Antonio-based, veteran-owned HR consulting firm serving small and rural Texas cities, counties, special districts, nonprofits, and growing employers with up to 200 employees. Most clients call after the same problem keeps coming back, whether it shows up as turnover or as a pattern of employee complaints. The visible HR problem is usually the last thing that went wrong. Using its People Systems Design framework, the firm looks upstream at management decisions, unclear authority, precedent, documentation, and supervisor behavior, then designs fixes a small staff can maintain. Founder Dr. Thomas W. Faulkner, SPHR, is a U.S. Army veteran and Lean Six Sigma Black Belt with more than 15 years in HR and operations leadership, including municipal government. He wrote the book Designed to Fail and received the Texas Municipal Human Resources Association (TMHRA) Rising Star Award for his CIVIC evaluation model. In many small local governments, HR work lands on a city secretary, finance director, department head, or city manager who already has a full job. Faulkner HR Solutions works within the staff and budget each organization has. It is also conducting the Texas Small Government Workforce Study, a survey of Texas local governments with fewer than 100 employees. For growing businesses and nonprofits, the bottleneck is usually an owner or executive director who has to approve everything. The firm builds delegated authority and management capacity so decisions stop waiting on one person. Services include fixed-fee HR audits, compliance reviews, employee relations consulting, independent workplace investigations, and pre-termination reviews. Faulkner HR Solutions also develops handbooks and policies, trains supervisors, sets up hiring and performance systems, and provides fractional HR leadership on a project or retainer basis. The firm works on-site and remotely throughout Texas.