Epic IT

EPIC IT: HIGH-ACCOUNTABILITY MANAGED IT AND CYBER SECURITY Epic IT is a premier Managed Service Provider (MSP) and Microsoft Solutions Partner for Security and Modern Work. Founded in 2006, we provide high-accountability IT support and cyber security for organizations across Perth and Brisbane. We specialize in the professional services, healthcare, and non-profit sectors, helping teams of 10 to 300 users leverage the Microsoft 365 and Azure ecosystems safely. We lead the Australian market with an unmatched $5,000 Satisfaction Guarantee: if you aren't satisfied within the first 90 days, we refund your onboarding fee and pay you $5,000 for your time. Our local helpdesk answers 95% of calls in 36 seconds or less, and we back our resolution speed with a $100 gift card if we miss a 2-hour critical ticket SLA. Our services include Managed IT Support, Essential Eight cyber security compliance, cloud migrations, and strategic vCIO roadmapping. By acting as a transparent technology partner rather than just a vendor, we eliminate IT friction and harden your security posture. Whether you need local support in Brisbane or a strategic Microsoft partner in Perth, Epic IT delivers the technical edge and accountability your business deserves.