DM World ME FZE

DM World is an ISO 9001:2015 certified digital transformation company headquartered in Dubai, UAE, with regional operations across Nigeria, Rwanda, Tanzania, and Kenya, serving enterprises throughout the UAE, GCC, and Africa.

We deliver solutions across three core capabilities. Our Customer Experience Management suite includes CRM, omnichannel customer support, cloud telephony and call center solutions, chat and chatbot tools, Business WhatsApp, survey and NPS management, and social media listening. Our Business Applications portfolio covers ERP, HRMS, IT and employee helpdesk, project management, procurement, asset management, document management, e-signature solutions, and ESG/sustainability reporting. Our Cyber Security Solutions include endpoint security, firewall services, email security, data leak protection, and privileged access management (PAM).

Beyond our own products, we're a certified implementation partner for platforms including Salesforce and Microsoft, and provide IT professional services, cloud consulting, and managed IT support.

Every engagement follows a structured process: a requirement study to understand your specific pain points, a scoped deployment with configuration and demo, admin and user training tailored to your organization, and ongoing post-sales support with 24x7 assistance and monthly SLA reporting.

Since our founding, we've delivered 500+ projects for 250+ customers across banking, retail, education, healthcare, government, and other sectors, backed by 60+ technology alliances.