Defrilex
Smart BPO: Empowering Global Communication
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About Defrilex
Who We AreDefrilex delivers tech-driven multilingual CX (customer experience) and BPO (business process outsourcing) solutions, focusing on language services like translation, interpretation, and localization for global enterprises. Their signature offering, VirtualFlex, enables remote, on-demand access to language professionals backed by AI and advanced securityWhat We DoOver-the-Phone Interpretation (OPI) Connects you to certified interpreters in 80+ languages within seconds, ensuring secure, confidential, and compliant (HIPAA, ADA, Title VI) calls. Video Remote Interpretation (VRI) Provides instant, face-to-face language support on a secure platform, ideal for situations where visual communication is important.ASL & Deaf Services Offers accessibility for Deaf and Hard of Hearing communities through certified ASL interpreters (on-site or remote), Video Remote Interpreting (VRI), real-time CART captioning, and ADA compliance documentation for inclusive communication. Document Translation & Localization Delivers accurate and contextually appropriate translations and localizations, completed by experienced professionals—most standard projects ready within 48 hours for dependable communications. Bilingual Customer Support Provides managed, bilingual support teams fluent in customers’ languages and trained in your products, offering 24/7 omnichannel service (calls, chat, email, SMS) with seamless CRM integration for efficient customer interactions. Where We're Going Our vision is to become the most trusted and efficient partner for language access and customer experience in the healthcare, legal, finance, and government industries. We're not just selling a service; we're building bridges, breaking down barriers, and ensuring that vital information is accessible to everyone. Joining Defrilex me
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