CX3 Strategy

I help $5M-$125M companies mobilize their entire workforce around customer experience - without the $300K+ salary, equity requirements, or six-month executive search.

Most mid-market companies approach CX with tactical fixes: hire a CS manager, buy software, train support. These stall out quickly. Great CX is a leadership challenge, not more tactics.

As Founder of CX3 Strategy, I provide fractional CXO leadership using a battle-tested framework that integrates four critical domains - Organizational Leadership, Customer Care Operations, Customer Success Management, and CX-Driven People Operations - into one unified system. In integrated systems, 1+1 doesn't equal 2. It equals 5.

The CX3 Framework connects leadership, workforce, and customer outcomes into one high-performance ecosystem that drives measurable improvements in NPS, ePS, and EBITDA - using the resources you already have.

Over 20 years, I've delivered $165M in CX service across 100+ deployments for brands like Walmart, Hasbro, Thermo Fisher, Callaway Golf, and Hitachi Consulting. I built and scaled BPO organizations from startup to 140+ FTEs, where I played three roles simultaneously: business leader who understood P&L and strategy, frontline CX executive engineering solutions, and culture architect who transformed companies into "one team, one mission" organizations.

While competitors had siloed experts, I beat bigger, better-resourced players with mobilized teams. Now I've formalized this complete system as CX3 Strategy - fractional CXO leadership for mid-market companies ready to leapfrog competitors still thinking tactically.

Currently taking 2-3 founding clients to work directly with me.

Schedule a conversation: https://calendly.com/ken-mcloughlin-cx3strategy/30min