Crescent Consultancy

Crescent Consultancy is a full-service Customer Experience (CX) Consultancy offering tailored engagements for leaders eager to diagnose, enhance, [re]design, or sustain and measure their CX. Natalie K. Jackson works direclty with leaders to help identify where to lean in first, and what the go-forward plan should look like to achieve meaningful, measurable results that bring employees along on a sustainable path forward. Sample offerings: Customer insights (via interviews); paired with employee insights End-to-end customer journey mapping - cross-functional facilitation Touchpoint mapping and experience design Key performance indicator (KPI) recommendations to measure CX (i.e. retention, effort, satisfaction, etc.) CX values to align teams around a common purpose Prioritized opportunities with action plan CX diagnosis and coaching - 1:1 review and support, behind-the-scenes for leaders CX is a proven growth driver -- businesses with superior CX bring in 5.7x more revenue than those that lag behind (Forbes). Our belief is that anyone who provides or sells anything can benefit from CX design and execution, regardless of size or industry.