CCIG Group

CCIG Group is a multilingual, award-winning contact center that delivers measurable CX improvements and cost savings for businesses across Europe and beyond.

Security & Compliance

ISO 27001, ISO 22301, PCI DSS certified | Distributed IT infrastructure | Business continuity guaranteed

Industry Recognition

ECCCSA 2025 Gold – Greatest Impact of AI by an Outsourcer | ECCCSA 2024 Gold – Best Multilingual Customer Service | Polish Contact Center Awards 2024 Winner

23+ Years of Excellence

Trusted by leading brands across telecommunications, e-commerce, finance, retail, automotive, events, and more.

Scalable & Flexible Operations

Rapid ramp-up | Tailored training | Distributed IT infrastructure | High service availability | 5,500 agents across 13 locations in Poland, Ukraine, and Germany

30+ Languages

English, German, French, Spanish, Italian, Polish, Ukrainian, Dutch, Portuguese, Romanian, Greek, Turkish, Norwegian, Danish, Finnish, Swedish, Czech, Slovak, Bulgarian, Croatian, Lithuanian, Latvian, Estonian, Slovenian, and more.

AI + Human Hybrid Model

Lower costs, higher quality – combining cutting-edge AI with human expertise to increase CSAT, boost FCR, and reduce operating costs.

• Transparent Performance
• Real-time dashboards | Dedicated account management | SLA reporting
• Comprehensive Service Portfolio

Inbound & Outbound 24/7 Customer Service Outsourcing (voice, chat, email, social media, and more) | Technical Helpdesk & Tiered Support Outsourcing | End-to-end Back-Office, BPO & Data Processing | Market Research & Surveys | Lead Generation & Sales Outsourcing | AI-assisted automation (chatbots, voicebots, workflow automation) & CRM integrations

Request a free 30-minute CX audit to discover how CCIG Group can improve your support KPIs and reduce costs.