Caraïbes Connect LLC
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About Caraïbes Connect LLC
Caraïbes Connect LLC is a multilingual BPO/call center agency based in Wisconsin, USA, with delivery operations in the Caribbean (Dominican Republic) and clients served across Europe. We provide customer service, technical support, sales, and back-office solutions in English, French, Spanish, and Creole — combining skilled human talent with our proprietary automation technology.
Services:
- Multichannel customer support (voice, chat, email)
- Tier 1 and Tier 2 technical support
- Telemarketing and lead generation
- Back-office and data processing
- Multilingual support (EN/FR/ES/Creole)
ConnectIA, our in-house AI automation platform, powers our call center operations with intelligent chatbots and conversational workflows, enabling a hybrid human agent + AI model across two service tiers (Essentiel and Complet).
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