CallEEAST

CallEEAST is an outsourced contact centre offering organisations a range of services such as Bespoke Inbound Call Handling, Out of Hours Services and more. We make a positive impact on the East of England Ambulance Service, by reinvesting all our profits back into NHS innovation and patient experiences.

We aim to support both commercial organisations and NHS Trusts in enhancing their customer experience through the design and delivery of bespoke 24/7 Contact Centre Services.

Services We Offer:

• Full Contact Centre Managed Solutions
• Bespoke Inbound Call Handling
• Virtual Receptionists & PAs
• Out of Hours Services
• Signposting and Information Services
• On-call and Dispatch Services
• GP Surgery Contact Centre Services

Our unwavering commitment to delivering exceptional customer experience sets us apart. We believe that every interaction counts, where compassionate and efficient communication is vital. By using cutting-edge technology and a customer-centric approach, we support our clients to build strong relationships with their patients and customers.

We undertand that each organisation and NHS Trust have unique requirements, so we will work closely with you to develop customised strategies that align with your goals. Whether it's enhancing efficiency, improving customer and patient satisfaction, or optimising resource allocation, we are here to help you succeed.