Bespoken AI

Bespoken helps teams test, monitor, and optimize voice, chat, and contact center AI—automatically and at scale.

We empower companies to deliver flawless customer experiences across IVRs, chatbots, and LLM-based systems by automating what was once manual and time-consuming.

Our platform offers:

• End-to-end regression testing to ensure consistent performance
• Exploratory testing powered by AI that requires zero configuration
• Load testing to simulate real-world call volumes
• Real-time monitoring to detect issues before your users do
• Benchmarking of ASR, transcription, sentiment analysis & more

Bespoken integrates easily with your CI/CD pipelines and supports major platforms like Amazon Connect, Google Dialogflow, Twilio, and Genesys, with minimal setup.

Why Bespoken?

• Reduce QA time by up to 80%
• Increase test coverage across voice and chat channels
• Gain visibility into system and agent performance in your contact center
• Improve customer satisfaction through proactive issue detection

From agile teams to enterprise contact centers, Bespoken is the invisible engine that ensures your conversational AI works perfectly—every time.