Akendi

Akendi is a forward-thinking agency specializing in UX design, service design, digital transformation, and user research. Driven by a passion for crafting purposeful experiences, we bring intention to everything we create — be it digital solutions, physical products, services, or in-person interactions.

With 17+ years of experience and 509+ completed projects, our dynamic team of service designers, UX researchers, strategists and UX designers dives deep into human behavior, uncovering valuable insights that drive meaningful change.

Our unique "Experience Thinking" approach focuses on four key pillars: Brand, Content, Product, and Service. We leverage equal parts research-led analysis and inspired creative design to deliver comprehensive solutions that exceed expectations. With these insights, we fuse creativity with strategy, designing experiences that align with your vision and deliver to your objectives. Our expertise spans UX strategy, customer experience design, innovation strategy, journey mapping, personas development, and design prototyping.

Operating from Toronto, New York, Cambridge and London, UK, we've partnered with leading organizations across healthcare, government, finance, technology, and telecommunications sectors — including ARM, McAfee, Credit Suisse, Rogers, Aviva, the NHS, and Health Canada.

Whether you need Design Thinking and UX certification training, staff augmentation, or end-to-end digital transformation, our collaborative approach ensures we're by your side throughout the entire process. We apply systematic steps involving stakeholders, users, and customers at precisely the right moments.

At Akendi, we don't just design experiences — we create intentional experiences that matter, guided by our core values of excellence, openness, integrity, and sustainability.