5Bonsai.com

We are a specialized eCRM & marketing automation hub - trusted by brands including CCC, Nestlé, L'Oréal, Pernod Ricard, and Henkel. We empower e-commerce businesses to transform user data into measurable sales growth through AI-powered omnichannel automation and hyper-personalization. As a long-standing technology partner of industry leaders such as Synerise and Salesforce Marketing Cloud, we deliver enterprise-grade solutions across local markets and 25 European markets.

Our team of 50+ specialists - strategists, analysts, and developers - has delivered over 2,000 personalized email, push, and SMS campaigns. We design and scale advanced loyalty strategies and marketing automation programs that deliver measurable results at any scale.

We combine analytics and predictive models with hyper-personalization to measurably increase e-commerce customer engagement. Our solutions help brands:

Increase conversion and revenue: We leverage AI-driven solutions that research shows can help companies achieve up to a 64% increase in revenue. We design automated customer journeys — onboarding flows, cart abandonment recovery, and intelligent product recommendations.

Build customer lifetime value (CLV): We focus on loyalty, knowing that returning customers generate 67% more revenue than new users. We create consumer club strategies and loyalty programs designed to drive repeat purchases.

Strengthen retention: Our anti-churn scenarios effectively recover up to 27% of at-risk customers and reduce churn by 8%.

Execute seamless omnichannel commerce: We design consistent touchpoints for the 70% of customers who prefer multi-channel shopping experiences.