# Ubiquity

> Head. Heart. Hustle.

- Canonical listing: https://agencysource.com/agencies/ubiquity-1
- Location: New York, NY
- Categories: [Social Media Marketing](https://agencysource.com/categories/social-media-marketing), [Call Centers & BPO](https://agencysource.com/categories/call-center-bpo), [IT Consulting & Managed IT](https://agencysource.com/categories/it-services), [SDR & Sales Outsourcing](https://agencysource.com/categories/sales-development), [Cybersecurity](https://agencysource.com/categories/cybersecurity), [Legal Services](https://agencysource.com/categories/legal-services)
- Services: Customer Service Outsourcing, Call Center Services, Back Office Outsourcing, Sales Outsourcing, Finance & Accounting Outsourcing (FAO), IT Managed Services
- Hourly rate: 10,000+
- Minimum project: $10,000+
- Founded: 2012
- Website: https://www.ubiquity.com
- Listing: Not yet claimed
- Agency Source rating: no Agency Source reviews yet

## About

Ubiquity Global Services, Inc. is a global BPO and CX outsourcing provider headquartered in New York City. The company specializes in customer experience, sales, back-office operations, technical support, and compliance services for disruptors and innovators in fintech, healthcare, e-commerce, financial services, and more.

Key Strengths

Delivery: Scalable offshore, nearshore, and hybrid models (strong Philippines presence with multiple centers, plus other global locations). Supports omnichannel (voice, chat, email, social).

Compliance & Security: SOC 2 Type II, ISO 27001, PCI DSS Level 1, HIPAA/GDPR aligned, with robust InfoSec (EDR, IDS/IPS) and data privacy programs.

Technology: AI-powered tools (e.g., real-time coaching, automation via Aigent ecosystem), CRM integrations (Salesforce, Five9, Amazon Connect), and analytics for performance optimization.

Culture: Embodies the mantra “Head. Heart. Hustle.” — combining strategic expertise, genuine empathy, and relentless execution. Focus on agent tenure, training (LEARN program), and high CSAT/productivity.

Differentiation: Flexible staffing (dedicated or blended), vertical expertise (e.g., behavioral health RCM, sanctions screening, fintech CS, retail/e-comm support), and a partnership mindset rather than one-size-fits-all.

Ubiquity helps clients reduce costs, improve customer lifetime value, and scale efficiently while maintaining quality and compliance. Recognized for serving innovative brands with tailored, high-impact CX and operational solutions.

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Source: Agency Source, https://agencysource.com/agencies/ubiquity-1. Ratings and reviews come only from reviews submitted and moderated on Agency Source; agencies cannot pay for rank.