# SIMETRIX SOLUTIONS

> Customer operations and BPO. XLA

- Canonical listing: https://agencysource.com/agencies/simetrix-solutions
- Location: Fair Lawn, NJ
- Categories: [AI & LLM Development](https://agencysource.com/categories/ai-development), [Call Centers & BPO](https://agencysource.com/categories/call-center-bpo)
- Services: Call Center Services, Customer Service Outsourcing, Back Office Outsourcing
- Industries: Telecommunications, Financial services, Medical, eCommerce, Insurance, Other industries
- Team size: 50 - 249
- Hourly rate: Undisclosed
- Minimum project: $25,000+
- Founded: 2010
- Website: https://simetrix-solutions.com
- Listing: Not yet claimed
- Agency Source rating: no Agency Source reviews yet

## About

Simetrix Solutions is a customer operations and business process outsourcing (BPO) partner helping organizations deliver exceptional customer experiences through customer support, technical support, retention, back-office services, quality assurance, and workforce management. Simetrix provides real-time visibility across 100% of customer interactions and measures performance through Experience Level Agreements (XLA), helping organizations improve customer experience beyond traditional service-level metrics. By combining operational expertise with AI-enabled insights, Simetrix helps organizations increase customer satisfaction, improve efficiency, and reduce operational risk. ISO 9001 and ISO 27001 certified.

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