# Progressive Novus Pvt Ltd

> Your 24/7 Infrastructure Backbone. Scaling Global

- Canonical listing: https://agencysource.com/agencies/progressive-novus
- Location: Hyderabad, India
- Categories: [Web Development](https://agencysource.com/categories/web-development), [IT Consulting & Managed IT](https://agencysource.com/categories/it-services), [AI Agents & Automation](https://agencysource.com/categories/ai-agents-automation)
- Services: ERP Consulting and SI, Web Development, IT Managed Services, AI Agents
- Hourly rate: 10 - 49
- Minimum project: $1,000+
- Founded: 2023
- Website: https://www.progressivenovus.com
- Listing: Not yet claimed
- Agency Source rating: no Agency Source reviews yet

## About

Overview: Incorporated in 2023 and headquartered in India's technology hub, Progressive Novus is a specialized Managed IT Services provider focused on bridging the "uptime gap" for businesses in the US and Europe. We don't just fix IT; we optimize business continuity.

As a digitally native firm, we specialize in high-velocity Helpdesk (Tier 1-3) and Incident Management services. Our operational model is built on the "Follow-the-Sun" principle, ensuring that while your local teams are offline, our certified engineers are proactively monitoring your infrastructure, resolving tickets, and mitigating risks.

Core Competencies:

24/7 Global Service Desk: Omnichannel support (Chat, Email, Voice) with a focus on first-call resolution.

End-to-End Incident Management: Utilizing ITIL frameworks to categorize, resolve, and perform Root Cause Analysis (RCA) on critical system outages.

Digital Workplace Support: Seamless troubleshooting for hybrid workforces, cloud collaboration tools (M365/Google Workspace), and endpoint security.

AI-Driven Efficiency: Leveraging AI-Ops to deflect routine tickets, allowing our human experts to focus on complex high-priority incidents.

The Progressive Novus Promise: We provide the technical depth of an enterprise-level IT department with the agility and cost-efficiency of a strategic offshore partner. At Progressive Novus, we measure our success by your MTTR (Mean Time to Recovery) and your team’s uninterrupted productivity.

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Source: Agency Source, https://agencysource.com/agencies/progressive-novus. Ratings and reviews come only from reviews submitted and moderated on Agency Source; agencies cannot pay for rank.