# Helpware CX

> End-to-end CX solutions that delight customers

- Canonical listing: https://agencysource.com/agencies/helpware-cx
- Location: Lexington, KY
- Categories: [Web Development](https://agencysource.com/categories/web-development)
- Services: Customer Service Outsourcing, Call Center Services, Back Office Outsourcing, Content Moderation Services, Data Annotation Services
- Industries: eCommerce, Information technology, Medical, Retail, Financial services, Business services, Gaming, Real estate
- Hourly rate: 1,000 - 9,999
- Minimum project: $5,000+
- Founded: 2015
- Website: https://helpware.com
- Listing: Not yet claimed
- Agency Source rating: no Agency Source reviews yet

## About

Helpware is an AI-enabled business process management (BPM) partner that empowers growing companies and established enterprises to achieve the greater agility, reliability, and resilience they need to thrive in modern market realities.

Operating across 19 strategic locations globally, we design and run scalable CX systems where AI and humans work side by side to increase efficiency, reduce costs, and drive consistently high performance.

We bring over a decade of CX operations experience, supporting our partners end-to-end from strategy and consulting through implementation, delivery, and continuous improvement.

400+ companies, including global leaders like Microsoft, Pfizer, Healthcomp, Google, StubHub International, rely on us for high-impact results across healthcare, fintech, ecommerce, SaaS, gaming, logistics, and beyond.

Our partners consistently achieve 95–98% QA scores within 90 days of go-live and up to 60% savings in operational costs.

- Why Our Partners Choose Us
- 10+ years delivering CX across 15+ industries
- 400+ clients, 600+ projects, with partnerships lasting 5 years on average
- 19 locations across 11 countries, enabling global, 24/7 delivery
- 90% CSAT / 86% ESAT — measurable satisfaction on both sides
- Support in 45+ languages
- 30+ industry awards, including IAOP Global Outsourcing 100, Inc. 5000, and Stevie Awards
- Fully compliant with SOC 2 Type II, GDPR, HIPAA, and PCI DSS standards
- Key Differentiators
- AI-enabled BPM model combining automation, analytics, and human-in-the-loop execution
- Custom-built, dedicated teams fully aligned with client workflows and KPIs
- Seamless integrations with CRMs, APIs, and internal systems
- Global delivery model enabling scalability and 24/7 operations
- Proven, structured onboarding process
- Proactive, consulting-led approach

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Source: Agency Source, https://agencysource.com/agencies/helpware-cx. Ratings and reviews come only from reviews submitted and moderated on Agency Source; agencies cannot pay for rank.