# CX3 Strategy

> ONE TEAM. ONE CX ALIGNED MISSION. UNSTOPPABLE CX.

- Canonical listing: https://agencysource.com/agencies/cx3-strategy
- Categories: [AI & LLM Development](https://agencysource.com/categories/ai-development), [Business Consulting](https://agencysource.com/categories/business-consulting), [Call Centers & BPO](https://agencysource.com/categories/call-center-bpo)
- Services: Business Consulting, Customer Service Outsourcing, Call Center Services
- Team size: 2 - 9
- Hourly rate: $100 - $149 / hr
- Minimum project: $5,000+
- Founded: 2025
- Website: https://cx3strategy.com
- Listing: Not yet claimed
- Agency Source rating: no Agency Source reviews yet

## About

I help $5M-$125M companies mobilize their entire workforce around customer experience - without the $300K+ salary, equity requirements, or six-month executive search.

Most mid-market companies approach CX with tactical fixes: hire a CS manager, buy software, train support. These stall out quickly. Great CX is a leadership challenge, not more tactics.

As Founder of CX3 Strategy, I provide fractional CXO leadership using a battle-tested framework that integrates four critical domains - Organizational Leadership, Customer Care Operations, Customer Success Management, and CX-Driven People Operations - into one unified system. In integrated systems, 1+1 doesn't equal 2. It equals 5.

The CX3 Framework connects leadership, workforce, and customer outcomes into one high-performance ecosystem that drives measurable improvements in NPS, ePS, and EBITDA - using the resources you already have.

Over 20 years, I've delivered $165M in CX service across 100+ deployments for brands like Walmart, Hasbro, Thermo Fisher, Callaway Golf, and Hitachi Consulting. I built and scaled BPO organizations from startup to 140+ FTEs, where I played three roles simultaneously: business leader who understood P&L and strategy, frontline CX executive engineering solutions, and culture architect who transformed companies into "one team, one mission" organizations.

While competitors had siloed experts, I beat bigger, better-resourced players with mobilized teams. Now I've formalized this complete system as CX3 Strategy - fractional CXO leadership for mid-market companies ready to leapfrog competitors still thinking tactically.

Currently taking 2-3 founding clients to work directly with me.

Schedule a conversation: https://calendly.com/ken-mcloughlin-cx3strategy/30min

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