# ContactPoint 360

> CX That Pays Dividends

- Canonical listing: https://agencysource.com/agencies/contactpoint-360
- Location: Montréal, Canada
- Categories: [AI & LLM Development](https://agencysource.com/categories/ai-development), [Call Centers & BPO](https://agencysource.com/categories/call-center-bpo), [SDR & Sales Outsourcing](https://agencysource.com/categories/sales-development)
- Services: Call Center Services, Customer Service Outsourcing, Back Office Outsourcing, Sales Outsourcing
- Industries: Medical, Energy & natural resources, Financial services, Home Services, Retail, Government, Hospitality & leisure, Insurance, Utilities, Information technology, Telecommunications, eCommerce, Business services, Gaming, Legal, Other industries, Real estate, Supply Chain, Logistics, and Transport, HVAC, Manufacturing
- Team size: 1,000 - 9,999
- Hourly rate: $25 - $49 / hr
- Minimum project: $1,000+
- Founded: 2007
- Website: https://contactpoint360.com
- Listing: Not yet claimed
- Agency Source rating: no Agency Source reviews yet

## About

ContactPoint 360 is a global CX partner helping enterprises design and scale intelligent customer experiences. With 12 delivery hubs, support in 31+ languages, and expertise across 15+ industries, we deliver seamless 24/7/365 CX across all time zones.

We combine AI-operated workflows, omnichannel engagement, and a global team of 4,000+ experts to run high-performance CX operations. From support to sales and back-office, our solutions improve speed, accuracy, and customer satisfaction, while reducing cost. We build CX that pays dividends, driving measurable growth and loyalty.

With 14+ years of experience, we consistently deliver strong outcomes, including 91% FCR, 98% CSAT, and 95% NPS. Backed by 100% compliance and proprietary platforms, ContactPoint360 enables brands to scale smarter and perform better.

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Source: Agency Source, https://agencysource.com/agencies/contactpoint-360. Ratings and reviews come only from reviews submitted and moderated on Agency Source; agencies cannot pay for rank.