# CCIG Group

> Flexible Call Center and Customer Service

- Canonical listing: https://agencysource.com/agencies/ccig-group
- Location: Wrocław, Poland
- Categories: [Lead Generation](https://agencysource.com/categories/lead-generation), [Call Centers & BPO](https://agencysource.com/categories/call-center-bpo), [Chatbots & Conversational AI](https://agencysource.com/categories/chatbots-conversational-ai), [Translation & Localization](https://agencysource.com/categories/translation-localization)
- Services: Call Center Services, Customer Service Outsourcing, Back Office Outsourcing
- Industries: Arts, entertainment & music, Automotive, Retail, Telecommunications, Consumer products & services, Financial services, Food & Beverage, Utilities
- Hourly rate: 1,000 - 9,999
- Minimum project: $10,000+
- Founded: 2002
- Website: https://ccig-group.com
- Listing: Not yet claimed
- Agency Source rating: no Agency Source reviews yet

## About

CCIG Group is a multilingual, award-winning contact center that delivers measurable CX improvements and cost savings for businesses across Europe and beyond.

Security & Compliance

ISO 27001, ISO 22301, PCI DSS certified | Distributed IT infrastructure | Business continuity guaranteed

Industry Recognition

ECCCSA 2025 Gold – Greatest Impact of AI by an Outsourcer | ECCCSA 2024 Gold – Best Multilingual Customer Service | Polish Contact Center Awards 2024 Winner

23+ Years of Excellence

Trusted by leading brands across telecommunications, e-commerce, finance, retail, automotive, events, and more.

Scalable & Flexible Operations

Rapid ramp-up | Tailored training | Distributed IT infrastructure | High service availability | 5,500 agents across 13 locations in Poland, Ukraine, and Germany

30+ Languages

English, German, French, Spanish, Italian, Polish, Ukrainian, Dutch, Portuguese, Romanian, Greek, Turkish, Norwegian, Danish, Finnish, Swedish, Czech, Slovak, Bulgarian, Croatian, Lithuanian, Latvian, Estonian, Slovenian, and more.

AI + Human Hybrid Model

Lower costs, higher quality – combining cutting-edge AI with human expertise to increase CSAT, boost FCR, and reduce operating costs.

- Transparent Performance
- Real-time dashboards | Dedicated account management | SLA reporting
- Comprehensive Service Portfolio

Inbound & Outbound 24/7 Customer Service Outsourcing (voice, chat, email, social media, and more) | Technical Helpdesk & Tiered Support Outsourcing | End-to-end Back-Office, BPO & Data Processing | Market Research & Surveys | Lead Generation & Sales Outsourcing | AI-assisted automation (chatbots, voicebots, workflow automation) & CRM integrations

Request a free 30-minute CX audit to discover how CCIG Group can improve your support KPIs and reduce costs.

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Source: Agency Source, https://agencysource.com/agencies/ccig-group. Ratings and reviews come only from reviews submitted and moderated on Agency Source; agencies cannot pay for rank.