# Bespoken AI

> Fully Automated Testing For IVR, AI and Chatbots

- Canonical listing: https://agencysource.com/agencies/bespoken-ai
- Categories: [AI & LLM Development](https://agencysource.com/categories/ai-development), [AI Consulting & Strategy](https://agencysource.com/categories/ai-consulting), [Custom Software Development](https://agencysource.com/categories/custom-software-development), [IT Consulting & Managed IT](https://agencysource.com/categories/it-services), [Chatbots & Conversational AI](https://agencysource.com/categories/chatbots-conversational-ai), [Call Centers & BPO](https://agencysource.com/categories/call-center-bpo)
- Services: Application Testing, AI Consulting, Unified Communications Consulting & SI
- Industries: Financial services, Telecommunications, eCommerce, Hospitality & leisure, Medical, Utilities
- Team size: 10 - 49
- Hourly rate: Undisclosed
- Minimum project: $1,000+
- Founded: 2017
- Website: https://bespoken.ai
- Listing: Not yet claimed
- Agency Source rating: no Agency Source reviews yet

## About

Bespoken helps teams test, monitor, and optimize voice, chat, and contact center AI—automatically and at scale.

We empower companies to deliver flawless customer experiences across IVRs, chatbots, and LLM-based systems by automating what was once manual and time-consuming.

Our platform offers:

- End-to-end regression testing to ensure consistent performance
- Exploratory testing powered by AI that requires zero configuration
- Load testing to simulate real-world call volumes
- Real-time monitoring to detect issues before your users do
- Benchmarking of ASR, transcription, sentiment analysis & more

Bespoken integrates easily with your CI/CD pipelines and supports major platforms like Amazon Connect, Google Dialogflow, Twilio, and Genesys, with minimal setup.

Why Bespoken?

- Reduce QA time by up to 80%
- Increase test coverage across voice and chat channels
- Gain visibility into system and agent performance in your contact center
- Improve customer satisfaction through proactive issue detection

From agile teams to enterprise contact centers, Bespoken is the invisible engine that ensures your conversational AI works perfectly—every time.

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Source: Agency Source, https://agencysource.com/agencies/bespoken-ai. Ratings and reviews come only from reviews submitted and moderated on Agency Source; agencies cannot pay for rank.